ContactPoint
A contact point—for example, a Customer Complaints department.
Property | Expected Type | Description |
---|---|---|
Properties from ContactPoint | ||
areaServed
|
AdministrativeArea or GeoShape or Place or Text | The geographic area where a service or offered item is provided. Supersedes serviceArea. |
availableLanguage
|
Language or Text | A language someone may use with or at the item, service or place. Please use one of the language codes from the IETF BCP 47 standard. See also inLanguage |
contactOption
|
ContactPointOption | An option available on this contact point (e.g. a toll-free number or support for hearing-impaired callers). |
contactType
|
Text | A person or organization can have different contact points, for different purposes. For example, a sales contact point, a PR contact point and so on. This property is used to specify the kind of contact point. |
email
|
Text | Email address. |
faxNumber
|
Text | The fax number. |
hoursAvailable
|
OpeningHoursSpecification | The hours during which this service or contact is available. |
productSupported
|
Product or Text | The product or service this support contact point is related to (such as product support for a particular product line). This can be a specific product or product line (e.g. "iPhone") or a general category of products or services (e.g. "smartphones"). |
telephone
|
Text | The telephone number. |
Properties from Thing | ||
additionalType
|
URL | An additional type for the item, typically used for adding more specific types from external vocabularies in microdata syntax. This is a relationship between something and a class that the thing is in. In RDFa syntax, it is better to use the native RDFa syntax - the 'typeof' attribute - for multiple types. Schema.org tools may have only weaker understanding of extra types, in particular those defined externally. |
alternateName
|
Text | An alias for the item. |
description
|
Text | A description of the item. |
disambiguatingDescription
|
Text | A sub property of description. A short description of the item used to disambiguate from other, similar items. Information from other properties (in particular, name) may be necessary for the description to be useful for disambiguation. |
identifier
|
PropertyValue or Text or URL | The identifier property represents any kind of identifier for any kind of Thing, such as ISBNs, GTIN codes, UUIDs etc. Schema.org provides dedicated properties for representing many of these, either as textual strings or as URL (URI) links. See background notes for more details. |
image
|
ImageObject or URL | An image of the item. This can be a URL or a fully described ImageObject. |
mainEntityOfPage
|
CreativeWork or URL | Indicates a page (or other CreativeWork) for which this thing is the main entity being described. See background notes for details. Inverse property: mainEntity. |
name
|
Text | The name of the item. |
potentialAction
|
Action | Indicates a potential Action, which describes an idealized action in which this thing would play an 'object' role. |
sameAs
|
URL | URL of a reference Web page that unambiguously indicates the item's identity. E.g. the URL of the item's Wikipedia page, Wikidata entry, or official website. |
subjectOf
|
CreativeWork or Event | A CreativeWork or Event about this Thing. Inverse property: about. |
url
|
URL | URL of the item. |
Instances of ContactPoint may appear as values for the following properties
Property | On Types | Description |
---|---|---|
bccRecipient
|
Message | A sub property of recipient. The recipient blind copied on a message. |
ccRecipient
|
Message | A sub property of recipient. The recipient copied on a message. |
contactPoint
|
HealthInsurancePlan or Organization or Person | A contact point for a person or organization. Supersedes, contactPoints. |
grantee
|
DigitalDocumentPermission | The person, organization, contact point, or audience that has been granted this permission. |
homeLocation
|
Person | A contact location for a person's residence. |
recipient
|
AuthorizeAction or CommunicateAction or DonateAction or GiveAction or Message or PayAction or ReturnAction or SendAction or TipAction | A sub property of participant. The participant who is at the receiving end of the action. |
servicePhone
|
ServiceChannel | The phone number to use to access the service. |
serviceSmsNumber
|
ServiceChannel | The number to access the service by text message. |
toRecipient
|
Message | A sub property of recipient. The recipient who was directly sent the message. |
workLocation
|
Person | A contact location for a person's place of work. |
More specific TypesExamples
This example shows a JSON-LD description of services that do not necessarily have a direct human-oriented HTML description. It describes a GovernmentService named "Veterans Affairs Emergency Mental Health", its operator, service area and service details, such as its Veterans Crisis Line (including phone contact line hours of operation, language and other details).
This example is JSON only.
This example is JSON only.
<script type='application/ld+json'> { "@context": "http://schema.org", "@type": "GovernmentService", "name": "Veterans Affairs Emergency Mental Health", "serviceType": "Psychiatric Emergency Services", "serviceOperator": { "@type": "GovernmentOrganization", "name": "US Department of Veterans Affairs" }, "areaServed": { "@type": "AdministrativeArea", "name": "Massachusetts" }, "audience": { "@type": "Audience", "name": "Veterans" }, "availableChannel": { "@type": "ServiceChannel", "name": "Urgent Care Clinic", "availableLanguage": { "@type": "Language", "name": "Spanish", "alternateName": "es" }, "serviceLocation": { "@type": "Hospital", "name": "VA Boston -- West Roxbury", "address": { "@type": "PostalAddress", "streetAddress": "1400 VFW Parkway", "addressLocality": "West Roxbury", "addressRegion": "MA", "postalCode": "02132" } } } } </script>
A fuller example that illustrates multiple contact numbers for a company, including US toll-free numbers, a hearing-impaired number, and several contact categories.
This example is JSON-only.
This example is JSON-only.
<script type="application/ld+json"> { "@context" : "http://schema.org", "@type" : "Organization", "url" : "http://www.t-mobile.com", "contactPoint" : [ { "@type" : "ContactPoint", "telephone" : "+1-877-746-0909", "contactType" : "customer service", "contactOption" : "TollFree", "areaServed" : "US" } , { "@type" : "ContactPoint", "telephone" : "+1-505-998-3793", "contactType" : "customer service" } , { "@type" : "ContactPoint", "telephone" : "+1-877-296-1018", "contactType" : "customer service", "contactOption" : ["HearingImpairedSupported","TollFree"] , "areaServed" : "US" } , { "@type" : "ContactPoint", "telephone" : "+1-877-453-1304", "contactType" : "technical support", "contactOption" : "TollFree", "areaServed" : ["US","CA"], "availableLanguage" : ["English","French"] } , { "@type" : "ContactPoint", "telephone" : "+1-877-453-1304", "contactType" : "bill payment", "contactOption" : "TollFree", "areaServed" : ["US","CA"] } ] } </script>
Example specifying one customer service phone number.
This example is JSON-only.
This example is JSON-only.
<script type="application/ld+json"> { "@context" : "http://schema.org", "@type" : "Organization", "url" : "http://www.your-company-site.com", "contactPoint" : [ { "@type" : "ContactPoint", "telephone" : "+1-401-555-1212", "contactType" : "customer service" } ] } </script>